Privacy Policy

Introduction

Twilight Escapement ("we", "us", "our") is a watch repair and restoration workshop located at 38 Thanon Phra Athit, Chana Songkhram, Phra Nakhon, Bangkok 10200, Thailand. We take the protection of personal data seriously and handle all information entrusted to us with the same care we apply to the watches in our workshop.

This Privacy Policy explains what personal data we collect, how we use it, the legal basis for processing, and your rights as a data subject. It applies to information collected through our website at {{DOMAIN}}, through our contact form, and in the course of providing our services. If you have questions, please contact us at privacy@{{DOMAIN}}.

Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number — provided when you submit our contact form or contact us directly.
• Service information: details about your watch and the service you are enquiring about, shared during consultations or written correspondence.
• Technical data: IP address, browser type, and pages visited — collected automatically when you use our website, subject to your cookie preferences.
• Communications: the content of emails and messages you send to us.

Legal basis: Data provided through the contact form is processed on the basis of your consent (Article 19, PDPA BE 2562). Service-related data is processed as necessary for the performance of a contract. Technical data collected via analytics is processed on the basis of legitimate interests in understanding how our website is used.

Retention: Contact enquiry data is retained for up to 24 months. Service records are retained for up to 5 years as part of our workshop documentation. Technical analytics data is retained for up to 13 months.

How We Use Your Data

• To respond to your enquiries and arrange consultations
• To provide watch inspection, repair, and restoration services
• To communicate service updates, findings, and collection arrangements
• To compile and maintain service records and restoration documentation
• To improve our website using anonymised analytics data
• To comply with applicable Thai law and professional obligations

We do not sell personal data to third parties. We do not send marketing communications without your explicit consent. We do not use your data for automated decision-making or profiling.

Data Protection Measures

We take appropriate technical and organisational steps to protect the personal data we hold:

• Website data transmitted over encrypted HTTPS connections
• Access to client records restricted to workshop staff with a need to know
• Physical records stored securely on-site
• Regular review of data held and prompt deletion when retention periods expire
• In the event of a data breach affecting your rights, we will notify you and the PDPC in accordance with the PDPA BE 2562

Cookies

Our website uses cookies to remember your preferences and to understand how the site is used. Essential cookies are necessary for the site to function. Analytics cookies are only activated with your consent. You can manage your preferences at any time through our Cookie Policy page.

Third-Party Services

Our website may use Google Analytics (subject to your cookie consent) to understand site usage. We may also embed a Google Maps iframe to display our location. Google's privacy practices are governed by Google's own privacy policy. We are not responsible for the data practices of third-party services.

Minors

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

Your Rights

Under the Personal Data Protection Act BE 2562 (PDPA), you have the following rights with respect to your personal data:

• Access: to request a copy of personal data we hold about you
• Rectification: to ask us to correct inaccurate data
• Erasure: to request deletion of your data, subject to our legal retention obligations
• Restriction: to ask us to limit how we use your data in certain circumstances
• Portability: to receive your data in a structured, commonly used format
• Objection: to object to processing based on legitimate interests
• Withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 30 days. You also have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "last updated" date at the top of this page will be revised. Continued use of our website or services after any changes constitutes your acknowledgement of the updated policy. For significant changes, we will make reasonable efforts to inform clients directly.

Contact for Privacy Enquiries

For questions about this policy or how your data is handled:

Twilight Escapement
38 Thanon Phra Athit, Chana Songkhram, Phra Nakhon, Bangkok 10200, Thailand

Email: privacy@{{DOMAIN}}